Do you want to learn about orders and returns at Organic Series? Here’s everything you need to know. You can replace or return products bought in the online store within 14 days of receiving your order. The product must be intact, in the original condition, in the company’s packaging, with accessories, samples and order documents.
Return by post or courier within 14 days
Prepare the product for return:
- Firstly, pack it carefully so that it does not damage during transport, preferably in the original box.
- Sedondly, fill in the return form and give the account number to which the refund is to be made (when paying by bank transfer).
- Lastly, send the package to the following address:
Track 4 Trade Ltd
OrganicSeries Exclusive UK Distributor
Unit 5B, Tomo Industrial Estate, Packet Boat Lane, Cowley, London UB8 2JP
Please note: customers cover the costs of sending the products back to Organic Series.
After we receive your shipment is received, we will review the process.
If it complies with the terms of return, we will return the money to you in the same way as you paid for it or issue a voucher.
Do you want to contact customer service?
If you have a damaged product or have any other questions and can’t seem to find help here, please contact us by email: firstname.lastname@example.org or via a question form at FAQ.
You can place your orders via the online shop or by e-mail at email@example.com